Thank you for using "BANDAI NAMCO ID contact".

We have recently experienced a failure in Credit 3D 2.0 (EMV 3-D Secure),
This may affect the payment services that you are using.

We apologize for any inconvenience this may cause to our customers.

[Date and time of the outag]
2024/8/6 11:06 (*24 hours)

[Date and time of restoration]
To be determined

[Location of the problem]
Credit 3D2.0 (EMV 3-D Secure)

[Impacted services]
Credit card payment by 3D2.0 (EMV 3-D Secure) transaction is difficult or impossible. Or it is not possible.

[Future Flow]
We will periodically report the status as an interim report when the system is restored, or even if the restoration is prolonged.
The first interim report will be sent after about 1 hour, the second after about 3 hours, and the third after about 6 hours.
After that, we will report as necessary, including when there is progress in the situation.

If we detect a payment that may not have been processed correctly due to an error in communication, etc., we will contact you with the payment information,
If we detect a payment that may not have been processed correctly due to an error in communication, we will contact you shortly with the payment information.

Thank you for your continued support of Bandai Namco ID.

BANDAI NAMCO ID Office