Thank you for using BANDAI NAMCO ID.

We are pleased to inform you that the issue we previously announced has been resolved. We sincerely apologize for the inconvenience caused to our customers.

We will provide the details of the issue below.

[Occurrence Date and Time]
2024/09/05 (Thu) 18:25 (PDT) (*24 hours)

[Recovery Date and Time]
2024/09/06 (Fri) 01:00 (PDT) (*24 hours)

[Issue Location]
WEB convenience store payment (computer system)

[Affected Services]
During the time the issue occurred, payments at Seicomart and Pay-easy might have been unavailable.
Payment notifications during the issue period were delayed until after the issue was resolved.

[Next Steps]
If we detect any payments that may not have been processed correctly due to communication errors, we will contact the relevant customers with payment information.

The payment process is now functioning normally.
We deeply apologize for the inconvenience caused.

Thank you for your continued support of BANDAI NAMCO ID.

BANDAI NAMCO ID Office