Thank you for using BANDAI NAMCO ID.

We would like to inform you that an issue occurred with credit card payments (Cardnet Center).
We sincerely apologize for the inconvenience caused to our customers.

Although the issue has already been resolved, it may have affected the payment services you were using. Therefore, we would like to provide details about the disruption.

[Occurrence Date and Time]
2024/09/17 (Tue) 10:14 (*24 hours)

[Recovery Date and Time]
2024/09/17 (Tue) 11:40 (*24 hours)

[Location of the Issue]
Credit card payments (Cardnet Center)

[Affected Services]
Credit card payments were difficult to use or unavailable.

[Remarks]
In addition, for the following payment methods, if credit card payment was set as the payment method, there may have been an impact:

SoftBank (SoftBank Combined Payment (B))
Recruit Simple Payment
Apple Pay
Google Pay
Wallet Payment Service (Type-Y)
[Next Steps]
If we detect any payments that may not have been processed correctly due to communication errors, we will contact the relevant customers with payment information.

We sincerely apologize for the inconvenience caused.
Thank you for your continued support of BANDAI NAMCO ID.

BANDAI NAMCO ID Office