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Regarding the failure of Bandai Channel emails sent out from the Bandai Namco ID system
2023/03/10 16:00
Thank you for using "Bandai Namco ID".

In the following mail delivery from Bandai Channel, which was sent from the Bandai Namco ID system
The following email from the Bandai Channel, which was sent out from the Bandai Namco ID system, had a problem in which customers who are not service users were mixed up in the delivery recipients.

Subject: Request to update your credit card information
Subject: [Apology] Bandai Channel: Email regarding credit card registration

The reason why the e-mail was mistakenly sent to a customer who is not a service user this time is as follows
The reason for this is that the address used to send out important notices to non-users had the following problems

When a customer changed their e-mail address, the Bandai Namco ID system inadvertently re-registered the customer's address, even if the customer had already canceled their membership.
If you stopped registering for a service while you were in the process of entering additional information, the Bandai Namco ID system incorrectly registered your address.

We are currently suspending the use of the relevant e-mail delivery service and are working to correct the problem.
We sincerely apologize for any anxiety or inconvenience this may have caused.
We will make every effort to ensure that this does not happen again in the future.

Please be advised that no customer information was leaked to outside parties as a result of this incident.

We look forward to your continued support of Bandai Namco ID in the future.
Bandai Namco ID Office