"Spoofing" is when someone steals another's Bandai Namco ID and password and pretends to be that person on the network.

The attacker may steal confidential information that is only available to you or commit a crime and blame on you.
The attacker may also rewrite your registered information or use your BANA Coins.

Common activities include playing a game or posting on the community message board pretending to be the victim.

Do not disclose your Bandai Namco ID and password to others, and manage your password properly by changing it regularly.

Go to the "Reissue Password" page and change your password as soon as possible.
If you cannot have your password reissued, please contact us from the contact form.

"Registered information" includes all the information you have registered with your Bandai Namco ID.

We may use the information you provide, such as your Bandai Namco ID (registered email address), password, date of birth, sex, and country, to verify your identity for data recovery or support services. Please manage your Bandai Namco ID and password with the utmost care.

1. If your registered information is incorrect, you may not be able to use our services correctly or may not be able to receive appropriate support services. Please register your information correctly.
2. If you store your registered information so that it is accessible on the internet, it may all be leaked in case of unauthorized access. To manage your information, write it down on a notepad, if possible.

A password is like a "key" that you configure to authenticate that you are the member you say you are.
If your configured password has been revealed to a third party, your Bandai Namco ID is exposed to the risk of being used to access the Bandai Namco services.

1. To increase your security level, your password must be changed regularly.
2. If you set a password that other people can easily guess, such as your birthday, character name, or a word in a dictionary, your account is exposed to cyber attacks, including a "dictionary attack". Your password should be a string of alphanumeric characters and symbols without any meaning.
3. Do not disclose your Bandai Namco ID and password to others, including your family and friends.
4. If you use the Bandai Namco site outside your home, make sure that nobody is watching you enter the password.
5. If you use the same password for Bandai Namco ID and for other IDs you are using, all IDs may be affected. Please set a different ID and password for each site you use.

A shared PC is a PC you share with others, such as at a school or an Internet cafe, or a home PC you share with your family.
If you use a PC with incorrect settings, your Bandai Namco ID and password may be exposed to the risk of leakage.

1. When you finish playing a game, make sure to log out. Otherwise, others who use the same PC next may use your ID and password.
2. Delete "History" and "Cookies". Note that the method for deleting these depends on the PC you are using.
3. Disable Internet Explorer's auto-complete function. Note that the method for doing this depends on the PC you are using.
4. Clear the checkbox "Skip ID entry from next time". Otherwise, others who use the same PC next may log in using your information.
5. Make sure to empty the "Recycle Bin" on the desktop. If you do not empty the recycle bin, your information will still be available there.

Spoofing is when a third party sends emails pretending to be someone from Bandai Namco ID Executive Office to collect user information.

1. All emails sent from Bandai Namco ID Executive Office to users are from "banapassport.net" domains. If you receive an email from an address not containing "banapassport.net" asking you to provide your information, please do not reply.
2. Delete "History" and "Cookies". Note that the method for deleting these depends on the PC you are using.